Excess collection / Claim co-ordination

About Excess Collection

Once authorisation from the insurance company has been received the claimant will receive a home pack which includes an authorised schedule of works, a customer authorisation form and a request for excess payment.
 

No works can be carried out until the excess payment has been made by the policyholder, but this is simple to do as it can be done via cheque or debit/credit card and be sent via post or processed over the telephone.

Once the excess payment has been received the claim will be processed by one of our highly organised and skilled team of claim co-ordinators who will liaise with both the client and the policyholder to co-ordinate the repair process.

They will build a programme of work schedules to ensure that the right people are on site at the right time and with the required materials. A complete timeline will be drawn up to ensure the works are carried out to a high standard and on schedule to keep the claimant fully informed and to cause as little disruption as possible.